Policies: / FAQ
Our items are one of a kind, and meet high standards for quality, purity and honesty. The majority of our colored gems come out of the Bangkok Market, through honest companies and dealers. Our relationship with our stone sources is based off of years or rapport, and we trust our sources. We strive to price our items fairly from the start. We have no commission salesmen and very few middlemen in our business. Please understand that we bring the best quality products to our customers for the fairest price possible.
The majority of our colored gems do not come certified. This is due to the quality of our dealers, and the standards in the industry. If you would like a colored stone certified by GIA, please send us an email.
Diamonds over 1 carat are almost always certified. Sometimes stones smaller than 1 carat are as well. Please note, that a GIA certified stone will carry a premium price. We always include the Certification in the package to our customers.
SHIPPING / PACKAGING
Please allow 2-3 Business Days for order processing. Items will be shipped, overnight, insured via USPS Express Mail. A Signature is required for delivery.
14 day return policy.- We must be notified 14 days from your receipt of the product (based on tracking and delivery) if you wish to return an item.
Please note- all items will be photographed before leaving our store. Returns due to “damage” that was not there before will not be considered for refunds. We can only guarantee the quality of our work, the purity of our metal and the quality of our stones. We do not guarantee against abuse to a piece of jewelry, and refunds will not be given in the event of such an occurrence.
Appraisals are done as soon as your order is complete. This ensures that the prices are as current as possible. Most insurance companies want to see an appraisal dated within 90 days, So we like to give you as much time as possible to get the appraisal to your insurance company.
Appraisals come with every item over $1500.
Appraisals for items lower than $1500 upon request for $65